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Elixir Technologies Pvt. Ltd. is a leading offshore software development, Web Development Rajasthan company which deals in Customized Software Development, Implementation support, Quality Assurance, Hi-tech Multimedia Designing Solutions, Business Process Outsourcing (BPO) and Search Engine Optimization.

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Back Office Support

More and more companies today are realizing that with growing competition, continuous technological innovations and constantly developing products and services, it is essential to make sure that your operations are productive and cost effective. In today’s fast paced business environment the executives of companies are increasingly busy trying to keep the business operations in balance and productive, costs low as well as customers and investors content. Unfortunately many companies are also maintaining most of their support processes which take resources and time away from critical business operations.

Back office outsourcing provides a better way to manage important, non-core business processes including finance and accounting, human resources and information technology. Back office outsourcing not only manages outsourced processes, but also re-engineers and refines them improving the processes by working closely with clients to create customized solutions that fit their unique business requirements. As a result, clients receive significant cost savings as well as quality improvements and time savings - all with the flexibility demanded by the fast paced competition in markets today.

Some of the business processes which could be given for back office outsourcing are:
• Accounting Outsourcing Services
• Financial Aid Services for Post-Secondary Education
• Human Resources Outsourcing (HRO) Services
• Information Technology (IT) Outsourcing Services

Back office outsourcing offers world-class services specialized in back office and business process outsourcing solutions guaranteed to cut costs and improve quality. It can save up to 50-60% compared with domestic costs, dramatically shortened delivery times and strictly maintained quality standards.

In back office outsourcing services every agent / associate works towards providing customized professional experiences to a client's customers in order to ensure first class customer service and problem solving.

For back office outsourcing the extent of services varies from simple queries such as account details, maintenance, bought services, and product information to complex procedures and infrastructure designed to handle inbound sales calls. This in turn helps generate significant growth for the clients. Outsourcing back office operations optimizes all different kinds of customer care interactions related to revenue generation. This is achieved through reduced costs per contact while maintaining or even exceeding current quality levels.

Some of the main functions of back office outsourcing include resolving complaints and enquiries, managing orders, taking care of billing queries, providing product information support and managing loyalty programs.

Elixir Technologies Pvt. Ltd. provides a custom solution for large to medium sized enterprises that require various types of applications to be electronically organized and managed for them. These applications can include prospective employees and customers. Each application is screened by a customized software application (developed in-house) that sets the criteria and automatically runs an initial screening, making it easier for your staff to evaluate the documents. Our software has a web interface that will store the applications and then transfer them to the offline application for processing.

Elixir Technologies Pvt. Ltd. provides simple to high-end tech support including customer service, product feature / services support and troubleshooting. We have exceptional experience in supporting diverse hardware and software products. Elixir Technologies Pvt. Ltd. has successfully launched pilots followed by rapid increase in size and scope without compromising on project metrics. We provide flexibility to manage higher call volume and spikes.

Some of the services includes:
Customer service
Tech support
Product support
Application and Desktop support
Troubleshooting
Installation support
Software usage problems
Sales
Knowledge base management
Payroll processing

 
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